Why Am I Reading This?
Gaia Energy Ltd has your data as a result of you engaging with us on one of our websites, by telephone or in person with one of our agents. We wish to ensure continuing compliance with data law.
Who Will Look After My Data Once I Submit It?
Gaia Energy Ltd will look after your data.
What About Business Data?
Why Do You Need My Information?
What Allows You To Use My Information?
By providing your information you consent to Gaia Energy Ltd using your information for the purpose of providing you with the products and services requested. Once an installation is agreed, Gaia Energy Ltd will use your information to ensure that all contractual requirements are completed, and may share this information with quality and regulatory bodies.
Who Will My Information Be Shared With?
Any of our partners supporting the installation such as building specialists, software providers, guarantee companies, technical monitoring agents, our accreditation bodies, local authorities or their intermediaries/contractors; and charities, social housing providers, building control inspectors, the property owner or managing agent (where applicable), and the energy company promoting the measure.
How Long Will You Keep This Data For And Why?
Where no installation takes place, we will hold your information for no longer than required to comply with the customer journey, in accordance with the fifth data protection principle. Where an installation has been completed, elements of information created for the works (including some Personal information) will be held for 25 years to support the provision of the workmanship guarantee provided on your energy saving measures, in accordance with industry regulations.
How Will My Information Be Stored?
Securely; we take measures to protect your information when stored with us.
What Rights Do I Have When It Comes To My Information?
You have the right to request a copy of your information and to know what it is used for and how it has been shared. In addition, you have the right to have any incorrect data be corrected, or to request that we cease processing your information. To do so, please contact us at:
Who Can I Complain To If I Am Unhappy About How My Data Is Used?
You can complain directly to our Data Protection Officer by writing to:
Gaia Energy Ltd
45A Norwich Road